As a pet owner living on Hawaii’s Big Island, I know firsthand how challenging it can be to find reliable pet care services. That’s why I’m excited to share my experience with Big Island Pet Care Center, a premier facility that’s revolutionizing animal care in our tropical paradise.
From the moment I first walked through their doors, I was impressed by their state-of-the-art facilities and the genuine warmth of their professional staff. Located in the heart of the island, this full-service pet care center offers everything from daycare and boarding to grooming and veterinary services. They’ve truly thought of everything to ensure our furry friends receive the highest quality care while we’re away or busy with our daily routines.
Key Takeaways
- Big Island Pet Care Center is a premier 15,000-square-foot facility in Kailua-Kona offering comprehensive pet services including boarding, grooming, and veterinary care
- The center features 45 climate-controlled boarding suites, separate play areas for different-sized dogs, and specialized cat condos with climbing spaces
- Professional staff includes 3 board-certified veterinarians and 12 certified pet care specialists with expertise in grooming, behavior training, and animal nutrition
- Advanced safety protocols include 24/7 monitoring, digital health tracking systems, and strict sanitization procedures using hospital-grade products
- Operating hours are flexible (6:30 AM – 7:00 PM weekdays) with specialized holiday schedules to accommodate various pet owner needs
Big Island Pet Care Center
Big Island Pet Care Center stands as Hawaii’s premier full-service pet care facility. Located in the heart of Kailua-Kona, this state-of-the-art center combines modern amenities with compassionate care.
Our Mission and Values
Our mission centers on providing exceptional pet care through professional expertise and genuine compassion. The center operates on five core values:
- Prioritize pet safety through rigorous protocols and certified staff training
- Maintain transparent communication with pet owners about their pets’ well-being
- Deliver personalized attention to each animal’s unique needs
- Practice sustainable pet care methods using eco-friendly products
- Support the local pet community through adoption events and educational programs
Location and Hours
The center occupies a 15,000-square-foot facility at 73-4840 Kanalani Street in Kailua-Kona. Operating hours accommodate both early birds and late schedules:
| Day | Hours |
|---|---|
| Monday – Friday | 6:30 AM – 7:00 PM |
| Saturday | 8:00 AM – 5:00 PM |
| Sunday | 9:00 AM – 4:00 PM |
| Holidays | 9:00 AM – 3:00 PM |
- 24/7 security monitoring
- Spacious indoor play areas
- Climate-controlled boarding suites
- Fenced outdoor exercise yards
- On-site parking with handicap accessibility
Professional Pet Care Services
Big Island Pet Care Center delivers comprehensive pet services through a team of certified professionals with over 25 combined years of experience in animal care. Each service integrates modern techniques with personalized attention to ensure optimal care for every pet.
Dog and Cat Boarding
The center’s boarding facilities include 45 climate-controlled suites with separate sections for dogs and cats. Each suite features elevated beds, fresh water stations and twice-daily sanitization. Dogs receive 4 supervised outdoor play sessions daily in the 5,000-square-foot exercise yard, while cats enjoy multi-level condos with dedicated climbing spaces and window views.
Grooming Services
The grooming department employs 5 certified pet stylists who specialize in breed-specific cuts and therapeutic treatments. Services include:
- Full-service baths with premium organic shampoos
- Professional haircuts tailored to breed standards
- Nail trimming with electric filing options
- Ear cleaning and gland expression
- De-matting and de-shedding treatments
- Annual wellness examinations
- Vaccinations and parasite prevention
- Dental cleanings with digital X-rays
- Laboratory testing and diagnostics
- Minor surgical procedures
- Emergency response during business hours
| Service Type | Duration | Starting Price |
|---|---|---|
| Basic Boarding | 24 hours | $45 |
| Full Grooming | 2-3 hours | $65 |
| Vet Check-up | 30 minutes | $75 |
State-of-the-Art Facilities
I’ve discovered that Big Island Pet Care Center maintains cutting-edge facilities spanning 15,000 square feet. The center integrates modern technology with thoughtful design to create a safe comfortable environment for pets.
Indoor and Outdoor Play Areas
The indoor play area features 5,000 square feet of rubberized flooring designed for joint protection during active play. Dogs socialize in separate areas based on size temperament: small (under 25 lbs) medium (26-50 lbs) large (over 50 lbs). The outdoor space includes:
- Six fenced exercise yards with artificial turf surfaces
- Covered pavilions providing shade protection
- Sanitized water stations placed strategically throughout
- Interactive agility equipment for mental stimulation
- Splash pools during summer months
Climate-Controlled Kennels
The boarding facility houses 45 individual suites equipped with advanced climate control systems maintaining temperatures between 68-72°F. Each kennel includes:
- Elevated Kuranda beds with memory foam padding
- Motion-sensor lighting systems
- Individual ventilation controls
- Sound-dampening walls
- Web cameras for owner viewing access
- Built-in feeding stations
- Daily sanitization protocols using pet-safe products
The facility monitors air quality through HEPA filtration systems exchanging air 12 times per hour. Each suite receives thorough sanitization between guests using hospital-grade disinfectants.
Our Expert Staff
At Big Island Pet Care Center, I’ve assembled a team of 15 highly qualified professionals who bring extensive expertise in veterinary medicine, animal behavior, and pet grooming. Each team member undergoes continuous training to maintain the highest standards of pet care.
Licensed Veterinarians
Our medical team includes three board-certified veterinarians with specialized expertise in:
- Emergency care response protocols
- Advanced diagnostic procedures using digital radiography
- Dental surgery techniques for small animals
- Preventive medicine programs for dogs cats
- Orthopedic treatments for aging pets
Key credentials:
| Certification Type | Number of Veterinarians | Years of Experience |
|---|---|---|
| AVMA Board Certified | 2 | 15+ |
| Hawaii State Licensed | 3 | 10+ |
| Emergency Medicine | 1 | 12+ |
Certified Pet Care Specialists
The support staff includes 12 certified professionals specializing in:
- Fear-free handling techniques for anxious pets
- Professional grooming with breed-specific certification
- Behavioral training with positive reinforcement methods
- Animal nutrition counseling
- Emergency first aid response
| Certification Area | Number of Staff | Required Training Hours |
|---|---|---|
| Pet First Aid | 12 | 40 |
| Grooming | 4 | 120 |
| Behavior Training | 3 | 80 |
| Animal Nutrition | 2 | 60 |
Pet Safety and Health Protocols
Big Island Pet Care Center implements comprehensive safety measures and health protocols to protect every pet in our care. Our monitoring systems and emergency procedures exceed industry standards for pet care facilities.
Daily Monitoring System
I monitor each pet’s health through a digital tracking system that records:
- Temperature checks 3 times daily
- Food consumption patterns by meal
- Water intake measurements per 8-hour shift
- Behavioral observations at 2-hour intervals
- Medication administration logs with timestamps
- Exercise participation levels during activities
- Bathroom habits recorded in real-time
- Weight measurements taken weekly
The system alerts staff immediately when readings fall outside normal parameters, enabling quick responses to potential health concerns.
- 24/7 on-call veterinary support from 3 partner clinics
- Designated isolation rooms for pets showing illness symptoms
- Emergency transport vehicles equipped with medical supplies
- Backup power generators for climate control systems
- CPR-certified staff members on every shift
- First aid stations located throughout the facility
- Evacuation plans with designated safe zones
- Emergency contact system for immediate owner notification
| Emergency Response Times | Target Duration |
|---|---|
| Initial Assessment | Under 2 minutes |
| Vet Contact | Under 5 minutes |
| Owner Notification | Under 10 minutes |
| Emergency Transport | Under 15 minutes |
I’ve found Big Island Pet Care Center to be more than just a pet care facility – it’s a sanctuary where pets receive exceptional care from dedicated professionals. The combination of state-of-the-art facilities comprehensive services and unwavering commitment to pet safety sets this center apart from others I’ve seen.
Whether you need boarding daycare grooming or veterinary services your furry family member will be in capable hands. I’m confident in recommending Big Island Pet Care Center to anyone seeking top-tier pet care services in Kailua-Kona. They’ve truly created a home away from home where pets thrive under expert supervision and loving attention.
